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ACHIEVING PEAK PERFORMANCE™

Ference Leadership & Strategy, Inc. designs and conducts programs that assess an organization’s success, its future aspirations and the skill sets necessary for effective leadership. Since 1980, our work in organizational diagnostics and team processes have enabled our clients to establish ratings at peak-performance levels. Our work has directly assisted clients in achieving global recognition. Whether solely based on the company’s proprietary systems or incorporating those of other recognized industry leaders, Ference L&S’s goal is to help clients develop service cultures dedicated to organizational peak performance.

The process works. Clients have been awarded some of the most prestigious performance awards in the industry, including the Malcolm Baldrige National Quality Award, Employer of Choice, Best Human Resources, Employer of the Year, Best Place to Work, and Fortune’s Best 100 Companies to Work For, as well as the quality of work life and service-culture awards of Great Britain, Brazil, The Netherlands, Mexico, Australia and Singapore. Commitment to continuous improvements in product quality, service excellence, employee satisfaction and guest loyalty have helped establish Ference L&S’s clients as top-of-class in their respective industries. Such accolades document how our clients have achieved operational peak performance in product, service and guest/customer experience that resulted from significant improvements in employee satisfaction, team engagement, customer loyalty and financial results.

Ference L&S works with organizational leaders to optimize employee feedback, quality-service delivery, brand-development initiatives, and overall customer success. Customized services include designing and administering organizational surveys and assessments, integrating performance data into training, development and coaching programs, enhancing brand awareness, creating and monitoring service standards and building peak-performance service cultures.

Our extensive survey database enables Ference L&S along with its metrics division, Center For Survey Research, to uniquely correlate and benchmark each client’s performance to a full array of competitive target points featuring both Industry and Company-Comparative Performance Norms. Reporting capabilities enable executive officers to view their organization holistically and to data mine for specific performance insights.